Privacy Policy
Last updated: 26 August 2026
1. Introduction
Clyde Coast Exterior Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase our services or otherwise interact with Clyde Coast Exterior Services Ltd.
We aim to handle your personal information fairly, transparently and securely in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
The company responsible for your personal information is:
Clyde Coast Exterior Services Ltd
We provide exterior cleaning and related property maintenance services to residential and commercial customers.
For data protection purposes, Clyde Coast Exterior Services Ltd is the data controller for the personal information we collect and process.
3. Information We May Collect
Depending on how you interact with us, we may collect the following information:
Information you provide directly
This may include:
Your name
Address or property address
Telephone number
Email address
Information contained within enquiries or messages
Details about the services you require
Information provided when requesting a quotation
Appointment and service information
Billing and payment information
Information you provide when contacting us through our website, telephone, email or social media
Information collected through our website
When you use our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device information
Operating system
Pages visited
Approximate location information
Website usage and interaction information
Referring website
Date and time of visits
This information may be collected through cookies, analytics tools and similar technologies.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide quotations
Arrange appointments and services
Carry out contracted work
Communicate with you about your booking or service
Process payments
Send invoices and maintain business records
Provide customer support
Manage our customer relationships
Improve our website and services
Maintain the security of our website and systems
Prevent fraud or misuse
Meet legal and regulatory obligations
Resolve complaints or disputes
Obtain feedback about our services
Send marketing communications where we have a lawful basis to do so
We will only use your personal information where we have a lawful basis for doing so.
5. Legal Basis for Processing
Depending on the circumstances, we may process your personal information on one or more of the following legal bases:
Contract
We may need to process your information to provide a quotation, arrange or perform services you have requested, process payments or otherwise fulfil our contractual obligations.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include managing customer relationships, improving our services, maintaining website security and administering our business.
Legal Obligation
We may process information where necessary to comply with legal, accounting, taxation or regulatory requirements.
Consent
Where required, we may ask for your consent before processing your personal information, such as for certain types of marketing or non-essential cookies.
Where processing is based on consent, you have the right to withdraw that consent at any time.
6. Enquiries and Quotations
If you contact us to request information or a quotation, we may collect and use your contact details and information about your property or requested services in order to respond to your enquiry.
We may retain this information for a reasonable period so that we can manage the enquiry, provide follow-up information where appropriate and maintain appropriate business records.
7. Customer and Service Information
If you become a customer, we may retain information necessary to provide our services and manage our relationship with you.
This may include:
Customer contact details
Property details
Service history
Quotations
Invoices
Payments
Appointment information
Correspondence
Notes relating to work carried out
We may retain records for as long as reasonably necessary and where required by law.
8. Payments
Where you make a payment to us, payment information may be processed by third-party payment providers.
We do not generally need to store complete payment card details ourselves.
Payment providers may process your information in accordance with their own privacy policies and terms.
9. Photographs and Images
We may take photographs of properties or completed work for operational, quality-control, portfolio or marketing purposes.
Where photographs could reasonably identify an individual or otherwise constitute personal information, we will take appropriate steps to ensure that their use is lawful.
We will not intentionally publish identifiable photographs of individuals for marketing purposes without an appropriate lawful basis or consent where consent is required.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small text files placed on your device that can help websites function, remember preferences, understand how visitors use a website and improve the user experience.
We may use:
Essential cookies required for the website to operate
Analytics cookies to understand website usage
Functional cookies to remember certain preferences
Marketing or advertising cookies, where applicable
Where consent is legally required, non-essential cookies will only be used after you have provided the appropriate consent.
You can also control or disable cookies through your browser settings.
11. Website Analytics
We may use third-party analytics services to understand how visitors use our website.
These services may collect information such as pages visited, approximate location, device type and other technical information.
Analytics information is generally used in an aggregated or pseudonymised form to help us understand website performance and improve our services.
12. Third-Party Services
We may use trusted third-party providers to operate and support our business and website.
These may include providers of:
Website hosting
Website analytics
Email services
Online forms
Payment processing
Booking or scheduling systems
Customer relationship management systems
Accounting services
Website security
IT and technical support
Social media platforms
Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate data protection arrangements are in place.
Third-party services may have their own privacy policies, which we recommend reviewing where appropriate.
13. Sharing Your Information
We will not sell your personal information.
We may share personal information where reasonably necessary with:
Service providers working on our behalf
Payment providers
Accountants and professional advisers
IT and website service providers
Insurance providers where necessary
Legal or regulatory authorities where required
Government bodies where required by law
We only share information where there is a lawful basis for doing so and, where appropriate, only the information necessary for the relevant purpose.
14. International Transfers
Some third-party service providers may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.
15. How Long We Keep Your Information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be retained for longer periods where required by law, including financial and accounting records.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
16. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
17. Your Data Protection Rights
Under UK data protection law, you may have rights including:
The right to access personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
These rights are subject to certain legal exceptions and limitations.
If you wish to exercise one of these rights, please contact us using the details provided below.
18. Marketing
We may occasionally contact existing or prospective customers about our services where we have a lawful basis to do so.
Where consent is required for electronic marketing, we will obtain the appropriate consent.
You can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.
We will not sell or rent our customer mailing lists to third parties.
19. Children's Privacy
Our services and website are not specifically directed towards children.
We do not knowingly collect personal information from children where such information is not necessary for the provision of our services.
20. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms or other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
Any updated version will be published on this page with an updated “Last updated” date.
22. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your data protection rights, please contact:
Clyde Coast Exterior Services Ltd
Email: info@clydecoastexteriors.com
Telephone: 07908 072 762
Address: 7 Dhailling Avenue, Kirn, Dunoon, Scotland, PA23 8EF
23. Complaints
If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
The ICO provides information about data protection rights and how to make a complaint.
Clyde Coast Exterior Services Ltd
Privacy Policy
Last updated: 26 August 2026