Data Protection
Clyde Coast Exterior Services Ltd is committed to protecting the personal information entrusted to us by our customers, prospective customers, employees, suppliers and website visitors.
We recognise the importance of handling personal information responsibly, securely and transparently. This Data Protection statement explains our approach to the collection, use, storage and protection of personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Clyde Coast Exterior Services Ltd is responsible for determining how and why personal information is processed in connection with our business activities.
For the purposes of applicable data protection legislation, Clyde Coast Exterior Services Ltd will generally act as the data controller for personal information that we collect and use directly in the operation of our business.
If you have any questions about how we handle personal data, you can contact us using the contact details provided on our website.
2. Personal Information We May Collect
Depending on your relationship with us, we may collect and process information including:
Your name and contact details.
Your address or the address where services are to be provided.
Telephone numbers and email addresses.
Information relating to enquiries, quotations and bookings.
Details relating to services requested or provided.
Correspondence and communications between you and Clyde Coast Exterior Services Ltd.
Payment and transaction information where necessary for billing and accounting purposes.
Information provided through our website, contact forms or other communication channels.
Photographs or other information relating to properties where this is necessary for quoting, planning, documenting or carrying out our services.
Information relating to complaints, feedback or service issues.
Information provided by suppliers, contractors or business contacts where relevant to our business relationship.
We only seek to collect information that is reasonably necessary for legitimate business purposes.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries and requests for information.
Prepare quotations and estimates.
Arrange, schedule and provide our services.
Communicate with customers regarding appointments, work and services.
Manage customer and supplier relationships.
Process payments and maintain financial records.
Maintain appropriate business and accounting records.
Deal with enquiries, complaints and disputes.
Improve our services and customer experience.
Maintain the security of our premises, systems and information.
Comply with legal and regulatory obligations.
Protect our legitimate business interests and rights.
Send marketing communications where we are legally permitted to do so and, where required, with your consent.
We will not use personal information for purposes that are incompatible with the reason it was originally collected without taking appropriate steps to ensure that the processing is lawful.
4. Lawful Basis for Processing
Under UK data protection legislation, we must have a lawful basis for processing personal data.
Depending on the circumstances, Clyde Coast Exterior Services Ltd may rely on one or more of the following lawful bases:
Contract
Where processing is necessary to enter into or perform a contract with you, such as arranging and providing cleaning services.
Legal obligation
Where we are required to process information to comply with a legal or regulatory requirement, such as accounting, taxation or record-keeping obligations.
Legitimate interests
Where processing is necessary for legitimate business purposes and those interests are not overridden by an individual's rights and freedoms.
Consent
Where we ask for your consent to process personal information for a particular purpose, such as certain forms of marketing. Where consent is relied upon, you may withdraw it at any time.
We will only rely on a lawful basis that is appropriate to the particular processing activity.
5. Sharing Personal Information
We do not sell personal information to third parties.
Where necessary for legitimate business purposes, we may share relevant information with trusted third parties, including:
Professional advisers such as accountants, insurers or legal advisers.
IT, website hosting and software service providers.
Payment providers and financial institutions.
Suppliers and subcontractors where necessary to provide our services.
Government, regulatory or law-enforcement authorities where we are legally required to do so.
Other service providers acting on our behalf where necessary for the operation of our business.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.
6. Keeping Personal Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Depending on the nature of the information and the circumstances, these measures may include:
Access controls and password protection.
Restricting access to information to those who reasonably need it.
Secure storage of business records.
Appropriate security measures for computers, mobile devices and online systems.
Secure disposal or deletion of information when it is no longer required.
Taking reasonable steps to ensure third-party service providers protect information appropriately.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable and proportionate measures to protect the information we hold.
7. How Long We Keep Personal Information
We will only retain personal information for as long as it is reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, contractual or regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
8. Your Data Protection Rights
Subject to applicable legal conditions and exemptions, individuals may have rights in relation to their personal information, including:
The right to be informed about how personal information is used.
The right to request access to personal information we hold about them.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing.
The right to data portability in certain circumstances.
The right to withdraw consent where processing is based on consent.
Not all rights apply in every situation, and some rights are subject to specific legal conditions and exemptions.
Further information about individual rights is available from the Information Commissioner's Office (ICO).
9. Data Protection Requests
If you wish to exercise a data protection right or ask us about how your personal information is being processed, please contact Clyde Coast Exterior Services Ltd using the contact details provided on our website.
We may need to request sufficient information to verify your identity before responding to certain requests. This is an appropriate security measure designed to prevent personal information being disclosed to the wrong person.
We will deal with valid requests within the timescales required by applicable data protection legislation.
10. Personal Data Breaches
Clyde Coast Exterior Services Ltd takes the security of personal information seriously.
If we become aware of a personal data breach, we will assess the incident and take appropriate steps to contain, investigate and remedy it.
Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the applicable statutory timescales.
11. International Data Transfers
Some of the technology, software or service providers used by our business may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.
12. Website and Online Services
When you use our website, we may collect certain information relating to your interaction with the website.
This may include information submitted through contact or enquiry forms, technical information and information collected through cookies or similar technologies.
The use of cookies and similar technologies is explained separately in our Cookie Policy.
Our Privacy Policy provides further information about the personal information collected through our website and how that information is used.
13. Children
Our services are primarily provided to adults and businesses. We do not intentionally seek to collect personal information from children unless there is a legitimate reason to do so and appropriate safeguards are in place.
If you believe that a child has provided us with personal information unnecessarily, please contact us.
14. Changes to This Data Protection Statement
We may update this Data Protection statement from time to time to reflect changes in our business, services, technology or applicable legislation.
Any updated version will be published on our website where appropriate.
We recommend checking this page periodically to ensure that you are aware of any changes.
15. Complaints
If you have concerns about how Clyde Coast Exterior Services Ltd has handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
You can find further information about the ICO and how to raise a concern on the Information Commissioner's Office website.
16. Contact Us
If you have any questions about this Data Protection statement, how we process personal information, or your data protection rights, please contact:
Clyde Coast Exterior Services Ltd
7 Dhailling Avenue, Kirn, Dunoon, Scotland, PA23 8EF
07908 072 762
Last updated: August 2026